At BioNexes (“we,” “us,” “our”), your privacy is a priority. We are committed to safeguarding your personal information and ensuring transparency about how we collect, use, and protect your data. By engaging with our website and services, you entrust us with valuable information, and we take this responsibility seriously.

This Privacy Policy outlines how we manage your data to ensure your peace of mind while interacting with our services.

Information We Collect

We collect two types of information to deliver a seamless experience:

1. Personal Information

Personal information identifies you as an individual and includes:

• Your name, address, phone number, and email address.
• Payment details for purchases or services.
• Information you voluntarily provide when contacting us or using our services.

2. Non-Personal Information

Non-personal information does not directly identify you and includes:

• Device details (IP address, browser type, operating system).
• Website usage patterns, including pages visited, time spent, and actions taken.
• Data collected through cookies or similar technologies to enhance your experience.

Why We Collect Your Information

We collect your data for the following purposes:

1. Service Delivery: To process orders, fulfill your requests, and provide a smooth customer experience.
2. Customer Communication: To share updates, promotions, or support information tailored to your needs.
3. Website Optimization: To analyze website traffic and improve its functionality and user experience.
4. Legal Compliance: To meet regulatory obligations, detect fraud, and address security risks.

How We Protect Your Data

Your trust is our responsibility. We employ a multi-layered approach to safeguard your information:

• Encryption: Sensitive data, including payment details, is encrypted during transmission and stored securely.
• Restricted Access: Access to your data is limited to authorized personnel with strict confidentiality agreements.
• Regular Audits: Our security measures are reviewed and updated to align with evolving industry standards.

Despite our rigorous efforts, no data transmission method or storage system can guarantee absolute security. In the unlikely event of a breach, we commit to taking prompt and transparent action to mitigate risks and inform affected individuals.

Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal data. However, your information may be shared under these circumstances:

1. With Your Consent: When you explicitly agree to share information for specific purposes.
2. Legal Obligations: To comply with legal requirements or respond to lawful requests from government authorities.
3. Third-Party Services: With trusted partners essential for fulfilling your orders or enhancing our services (e.g., payment gateways, shipping providers).

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Enhance website functionality and personalize your experience.
• Analyze usage patterns to improve our content and services.

You can manage your cookie preferences via browser settings. Disabling cookies may affect the functionality of certain features, but you will still be able to access essential services.

Your Rights and Choices

We believe in empowering you with control over your personal data. You have the right to:

• Access: Request a copy of the data we hold about you.
• Update: Correct any inaccuracies in your personal information.
• Delete: Request the removal of your data, subject to legal or contractual obligations.
• Withdraw Consent: Opt-out of specific data uses, such as marketing communications.

Updates to Our Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or legal obligations. Significant changes will be communicated via email or a prominent notice on our website. The revised policy will take effect immediately upon posting unless stated otherwise.

Limitation of Liability

While we employ the highest standards of security to protect your data, no system is entirely infallible. By using our website and services, you acknowledge that BioNexes is not liable for any damages, direct or indirect, arising from unauthorized access to your data despite our best efforts.

In such cases, we will notify you promptly, provide guidance on protecting yourself, and take all reasonable actions to prevent further breaches.